A clear view
of privacy.

Who is responsible?

Complexing Ltd is the controller for personal information we handle through this website and support correspondence. We are registered in England and Wales, company number 17491726, with our registered office at 30 Poundgate Lane, Coventry, England, CV4 8HJ.

When you visit this website

The website is hosted using OpenAI Sites, with Cloudflare infrastructure. Delivering and protecting the site involves technical request information such as your IP address, requested pages or files, browser information, request time and security events.

We use hosting services to make the site available, diagnose problems and prevent abuse. Our lawful basis is our legitimate interest in running a reliable and secure website. The hosting providers also describe their processing and retention in their own privacy notices.

The site’s own code does not add advertising, audience analytics, tracking pixels or a visitor account. Its fonts, screenshots and films are served with the website; it does not embed YouTube players.

When you contact us

We receive your email address, the name you provide, your message and any attachments or technical details you choose to send. We use them to answer your enquiry, investigate a problem and keep an appropriate record of the outcome.

Our lawful basis is our legitimate interest in supporting our products and answering enquiries. Where a message concerns fulfilling a contract with you or a legal obligation, the relevant contractual or legal basis applies instead. We do not add you to a marketing list because you ask for help.

Please send only information relevant to the enquiry. We do not need passwords, payment-card details or unrelated private files.

Who can receive information?

Our hosting and email service providers handle information needed to deliver those services. We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims. We do not sell your contact details.

Service providers may process information outside the UK. Their privacy information describes the locations and safeguards they use, such as applicable adequacy arrangements or standard contractual protections. Contact us if you need more information about a particular enquiry.

Incoming support email is handled using Google’s mail service.

How long is it kept?

We keep support correspondence only while it is needed to resolve your enquiry, provide relevant follow-up, or meet legal or dispute obligations. Information needed for statutory accounting or tax records is retained for the applicable legal period.

Hosting and security records are managed through the hosting providers’ retention arrangements. We do not create a separate visitor-profiling or analytics database.

Cookies and your choices

The site’s own code does not set cookies or use browser storage to track visitors. Cloudflare runs security checks, including its challenge-platform script, and uses the __cf_bm cookie to help distinguish automated traffic. This cookie expires after 30 minutes of inactivity. These measures help protect the website from abuse.

If we add optional storage or tracking technologies, we will explain them and obtain consent where required before using them. Your browser also provides controls for cookies and stored website data.

Your information and your rights

You may ask to access or correct your information, request deletion or restriction, object to processing based on legitimate interests, and receive a portable copy where the right applies. These rights depend on the circumstances; please contact us so we can help.

We may need enough information to establish that the request is yours. You can complain to the UK Information Commissioner’s Office if you are concerned about our handling of your personal information.